{"id":45733,"date":"2026-06-01T17:59:35","date_gmt":"2026-06-01T15:59:35","guid":{"rendered":"https:\/\/justrussel.com\/en\/?page_id=45733"},"modified":"2026-06-01T17:59:35","modified_gmt":"2026-06-01T15:59:35","slug":"accessibility-statement","status":"publish","type":"page","link":"https:\/\/justrussel.com\/en\/accessibility-statement\/","title":{"rendered":"Accessibility Statement"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"editor_notices":[],"footnotes":""},"class_list":["post-45733","page","type-page","status-publish","hentry"],"acf":{"blocks":[{"acf_fc_layout":"wysiwyg","_acfe_flexible_layout_title":null,"_acfe_flexible_toggle":null,"wysiwyg-wysiwyg":"

Accessibility Statement<\/b><\/h1>\r\nJust Russel BV (hereinafter \"Just Russel\") commits to making its website accessible in accordance with the Web Content Accessibility Guidelines (WCAG), version 2.1 AA.<\/span>\r\n\r\nThis accessibility statement applies to (hereinafter the \"Website\"):<\/span>\r\n
    \r\n \t
  • https:\/\/justrussel.com<\/span><\/li>\r\n \t
  • https:\/\/app.justrussel.com<\/span><\/li>\r\n \t
  • https:\/\/shop.justrussel.com<\/span><\/li>\r\n<\/ul>\r\n

    1. General description of our services<\/b><\/h2>\r\nJust Russel is a company specialised in the online sale of personalised pet food, delivered flexibly and periodically to the customer (hereinafter the \"Pet Food Box\"). These deliveries are made on the basis of an open-ended subscription that the customer can adjust, pause or cancel at any time.<\/span>\r\n\r\nWe also offer one-time trial boxes, additional products, gift vouchers, vouchers and discount codes, which can only be used for orders via our Website.<\/span>\r\n\r\nJust Russel offers users of the Website access to creating a profile for their pet, composing and ordering a Pet Food Box, and managing their customer account and subscription.<\/span>\r\n\r\nOur Website consists of three parts:<\/span>\r\n
      \r\n \t
    • justrussel.com<\/b>: general information about Just Russel, our products and our services;<\/span><\/li>\r\n \t
    • app.justrussel.com<\/b>: creating an account for the customer and their pets, and placing personalised orders;<\/span><\/li>\r\n \t
    • shop.justrussel.com<\/b>: placing orders for products without a subscription.<\/span><\/li>\r\n<\/ul>\r\nThis Website is designed to enable the use of these services via common internet browsers.<\/span>\r\n

      2. Description of how our services work<\/b><\/h2>\r\nThe main functionalities offered are:<\/span>\r\n
        \r\n \t
      • composing a pet profile via a structured questionnaire;<\/span><\/li>\r\n \t
      • presenting the personalised nutrition formula and additional products;<\/span><\/li>\r\n \t
      • placing and managing a subscription, including adjusting, pausing and cancelling via the customer account;<\/span><\/li>\r\n \t
      • managing the customer account, including delivery address, delivery frequency and payment method;<\/span><\/li>\r\n \t
      • customer service via email and telephone.<\/span><\/li>\r\n<\/ul>\r\nPrior registration is required to place orders and to access the management of the customer account. Navigation is based on a standardised menu. Essential information (product names, composition, nutritional values, prices, contact details) is displayed in text form.<\/span>\r\n

        3. Conformity level<\/b><\/h2>\r\nAn external accessibility audit of our Website according to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA is planned and will be completed in the fourth quarter of 2026. This statement will subsequently be updated with the established conformity level and a detailed overview of any shortcomings.<\/span>\r\n\r\nPending this audit, we have already taken the following measures to improve the accessibility of our Website:<\/span>\r\n
          \r\n \t
        • textual alternatives (alt text) for product images and non-textual content;<\/span><\/li>\r\n \t
        • a clear heading structure on all pages for screen reader navigation;<\/span><\/li>\r\n \t
        • attention to sufficient colour contrast between text and background;<\/span><\/li>\r\n \t
        • support for keyboard navigation;<\/span><\/li>\r\n \t
        • form fields with associated labels;<\/span><\/li>\r\n \t
        • responsive design for use on different screen sizes.<\/span><\/li>\r\n<\/ul>\r\n

          4. Alternatives for inaccessible content<\/b><\/h2>\r\nWe continue to work daily to make our Website as accessible as possible. If you encounter content that is inaccessible to you, you can contact us via the details in point 5. In that case, we will provide an accessible alternative, for example telephone support when composing the pet profile or placing an order.<\/span>\r\n

          5. Contact details<\/b><\/h2>\r\nFor questions, comments or reports regarding the accessibility of our Website, you can contact us:<\/span>\r\n\r\nJust Russel BV<\/b> Baarledorpstraat 95, 9031 Ghent, Belgium, Company number: 0735.411.735<\/span>\r\n\r\nEmail: hello@justrussel.com Telephone: +32 472 90 90 39 Customer service available Monday to Friday between 08:00 and 18:00, excluding public holidays.<\/span>\r\n\r\nIf you receive no response or an unsatisfactory response, you can contact:<\/span>\r\n\r\nFPS Economy - General Directorate of Economic Inspection<\/b> King Albert II Avenue 16 1000 Brussels https:\/\/economie.fgov.be\/en<\/span>\r\n

          6. Preparation of this statement<\/b><\/h2>\r\nThis accessibility statement was prepared on the basis of an internal evaluation by our technical team, pending an external audit planned for the fourth quarter of 2026.<\/span>\r\n\r\nDate of preparation:<\/b> 7-5-2026 <\/span>Date of last revision:<\/b> 7-5-2026 <\/span>Next planned revision:<\/b> Q4 2026, after completion of the external audit<\/span>\r\n

          7. Improvement plan<\/b><\/h2>\r\nWe are working structurally to improve the accessibility of our Website for people with disabilities. The following actions are planned:<\/span>\r\n
            \r\n \t
          • External WCAG 2.1 AA audit in Q4 2026;<\/span><\/li>\r\n \t
          • Remediation of identified findings;<\/span><\/li>\r\n \t
          • Publication of an updated accessibility statement after completion of the audit;<\/span><\/li>\r\n \t
          • Ongoing integration of accessibility reviews into the development process for new features.<\/span><\/li>\r\n<\/ul>\r\nThis statement will be updated regularly in the context of progress made on accessibility.<\/span>","wysiwyg-wysiwyg-width":false,"wysiwyg-wysiwyg-title":false,"wysiwyg-wysiwyg-prose":true,"wysiwyg-padding":false,"wysiwyg-end-blog":false,"background-colors-dropdown":"light"}],"settings-group":{"page-excerpt-content":""}},"_links":{"self":[{"href":"https:\/\/justrussel.com\/en\/wp-json\/wp\/v2\/pages\/45733","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/justrussel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/justrussel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/justrussel.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/justrussel.com\/en\/wp-json\/wp\/v2\/comments?post=45733"}],"version-history":[{"count":2,"href":"https:\/\/justrussel.com\/en\/wp-json\/wp\/v2\/pages\/45733\/revisions"}],"predecessor-version":[{"id":45735,"href":"https:\/\/justrussel.com\/en\/wp-json\/wp\/v2\/pages\/45733\/revisions\/45735"}],"wp:attachment":[{"href":"https:\/\/justrussel.com\/en\/wp-json\/wp\/v2\/media?parent=45733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}