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A team available every day when you need it.
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Our contact details hello@justrussel.com
How it works
How do I get started with Just Russel?
Very simple! Go to our short quiz and fill in your pet’s profile. Once your order is placed, we will make your package and within 1 to 3 working days you will get your personalised food delivered to your home.
What after my free test bag?
At Just Russel, we want to ensure our customer’s convenience. That’s why we automatically send a new quantity of food. You will always receive a reminder email or message from us before the payment goes out of your account. If this is not answered, we will send the package. If you choose not to continue with Just Russel, you should pause your account as follows: Log into your profile here . In your menu, choose “My deliveries”, where you can manage your deliveries. If you have any questions, do not hesitate to contact us.
What are the advantages of Just Russel?
Good question! Well, in a nutshell: We offer premium dog and cat food, at a fair price. The food is adapted to your pet’s needs and delivered to your home on a monthly basis. We work with 100% natural products, it is cancelable at any time, …
And so much more! So your pet stays healthy and you never pay too much. With Just Russel, you don’t hang on a leash and you can always ask your questions!
Your account
How can I edit my pet's profile?
Log into your profile by clicking here . Click on “My pet(s)” in the menu. For each pet, you will see a delete button to the right of the ‘edit profile’ button. Click the cross, answer some short questions and click ‘save and continue’.
How can I delete my pet's profile?
Log into your account by clicking here . Click on “My deliveries” in the menu. Here you will find all the information about your deliveries.
How can I adjust my delivery?
Log into your account by clicking here . Click on “My deliveries” in the menu. At the top, you will see the planned deliveries. Clicking ‘view all details’ will give you various options. Shop nice extras, adjust the number of bags, change the delivery day or change the shipping address. Should you still have questions, do not hesitate to contact us.
Your subscription
Am I tied to a subscription?
You are not tied to a subscription. The reason we work with a subscription is to guarantee your convenience. Our algorithm knows exactly when your pet needs new food. Because of the automatic deliveries, you never run out of food. However, it is always possible to postpone the delivery if it would come too early or cancel it if the food would not be to your liking.
How can I delay or cancel my delivery?
Log into your account by clicking here . On the shortcut menu, click the ‘Postpone or pause delivery’ button. You can choose to pause for a few weeks or until you want to re-order yourself. No automatic delivery will ever be scheduled if you choose the latter option. If you want to stop for good, click ‘Cancel deliveries’.
How can I adjust the delivery frequency?
Log into your account by clicking here . In the menu, click on “My deliveries”. In the middle of the page, you get the option to order more food per delivery. This way, you can save money and you will be delivered less quickly. After selecting the ideal volume, click on ‘save’. Are your deliveries coming too fast or too slow because they don’t match the actual portion of food you give? Then click on ‘Nutrition plan’ and then change the daily portion. That way, the algorithm recalculates how much time there should be between the next delivery.
About prices
How much does Just Russel cost?
How can I get a discount?
There are several ways you can enjoy discounts. We list some of the possibilities for you:
About nutrition
Where can I find the composition of the food?
You can find your personalised diet composition after entering your pet’s details. The composition of your food depends entirely on your pet’s profile because we make personalised food to measure. If you are a customer, you can find the composition on the nutrition flyer included in every delivery, or by logging into your profile and clicking on ‘my nutrition plan’. In addition, our nutrition specialists will be happy to help you with advice and guidance.
Do you have puppy food?
We love puppies! Of course we have personalised puppy food. You can click here to read more about our puppyfood. We even have a special puppy package, ideal as a welcome gift. If you have any questions, feel free to message or call us.
Can I change the nutritional composition?
Of course! We are happy to help you. Call +32 472 90 90 39 or mail to hello@justrussel.com and we look at how we can improve the composition together.
Our app
Didn’t find what you were looking for?
No problem, we are happy to help. We are ready to answer all of your questions.
10,889 healthy pets already thanks to a personalized feeding plan